Whether you’re looking for a brand-new car or a used car, Direct Line can help you get the right insurance for your needs. Their car insurance range includes policies that are designed for young drivers, those with black box insurance, and those who want to insure a number of vehicles. They also offer a number of optional extras, including breakdown cover and travel costs abroad. Those who are considering a policy with Direct Line may want to check out comparison sites to see what other companies are offering.
Direct Line is the largest car insurer in the UK. It was founded on April 2, 1985. They have a reputation for being customer-friendly. If you have a problem with their service, Direct Line will respond to your complaint by phone or via an online forum. Moreover, they won a prize in the Financial Services Forum’s Customer Loyalty Award in 2016. The company has also recently been ranked in the top 20 car insurers by the AA, according to a survey of their customers.
Those with Direct Line insurance can enjoy a multi-car discount, which can reduce the cost of their premiums. For example, if you have a family, you can get a discount of up to 10 vehicles covered under one policy. If you’re looking for a multi-car policy, you’ll also be able to take advantage of their No Claims Bonus (NCB) protection. This is a bonus you get for proving you’ve been driving without making a claim for a certain number of years.
The company also offers a free, web-based claims tracking facility. It allows you to see what happened to your car and report a claim. You can also access a virtual assistant chatbot that redirects you to customer service personnel. A typical web chat session with Direct Line lasts around three minutes. The company has also won several awards for its customer service, including the Best Customer Service at The Money Charity Awards.
Aside from being a car insurance provider, Direct Line also offers a range of general insurance products. The company is well-known for offering breakdown cover, life insurance, and a range of black box policies for young drivers. The company was one of the first to offer a service by phone.
The company also has a range of customer-friendly features, including a free cancellation policy. If you want to cancel your policy, you’ll need to send Direct Line a notice of cancellation within seven to 21 days. After this period, you’ll be charged an administrative fee, but if you can manage it, you may find that it’s cheaper to cancel your policy than renew it.
The company also has a cool app that allows you to track your driving and other information. You’ll also find a “driving score” feature, which will let you know how well you’re doing. This information can also be used to help place a more accurate value on a claim.
The company has received a fair amount of attention in the media, including a mention in the Financial Times in 2006. They were also awarded the Financial Services Forum’s Best Customer Service award for 2016. They were also the first insurer to offer a telephone-based business model, known as Direct Line Insurance.